Kula Belgrade, the tallest building in Serbia and the region, is a symbol of modern Belgrade and one of the most significant architectural achievements in this part of Europe. Its modern viewpoint—Belgrade 360 Deck, located on the 41st floor of the tallest building in Serbia and the region—offers an unforgettable and unique 360-degree view of the entire city and its many landmarks.
Kula Belgrade provides a unique experience that combines innovative technology with impressive visuals. A diverse souvenir shop allows visitors to take a piece of this incredible experience with them.
As part of our team at BGD 360 DECK, we are looking for a responsible and organized individual to take on the role of SOUVENIR SHOP MANAGER. In this position, you will be responsible for all aspects of store operations. The ideal candidate should be a leader capable of organizing the team, enhancing business performance, developing the team, managing inventory, and boosting sales.
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KEY RESPONSIBILITIES:
- Organizing and managing the operation of the retail outlet
- Ensuring compliance in retail operations (accuracy of prices, documentation, cash handling, product labeling, display of working hours, etc.)
- Overseeing and coordinating daily operations in the souvenir shop, including team organization and shift scheduling
- Actively participating in sales and providing top-notch service to visitors when needed
- Monitoring inventory, order scheduling, and maintaining a tidy sales area
- Resolving potential issues and complaints in a courteous and professional manner
- Training and mentoring team members, offering support and guidance to improve sales
- Tracking sales results and providing feedback to management for improvement of sales activities
- Ensuring that souvenirs and products are attractively displayed and easily accessible to visitors
OUR EXPECTATIONS:
- Minimum 2 years of experience in similar roles
- Experience in sales, preferably in retail or tourist souvenir shops
- Team management skills and ability to work in a dynamic environment
- Strong communication and organizational skills
- Flexibility to work on weekends and holidays
- Knowledge of the English language is an advantage
WHAT YOU CAN EXPECT FROM US:
- Work at one of the most attractive locations in Belgrade
- Two days off per week
- Team-oriented, friendly, and inspiring work environment
- Long-term prospects in a growing company, safe and stable work environment
If you believe you meet the above criteria and wish to join the team, please send us your application.
We will contact only candidates who are shortlisted.